COVID-19 Updates

Southern New Hampshire Health is closely monitoring the evolving situation with COVID-19 (coronavirus disease 2019), the respiratory illness caused by the virus named SARS-CoV-2.

For the latest information on COVID-19 in New Hampshire, visit the New Hampshire Department of Health and Human Services website. For the latest information on COVID-19 in Massachusetts, visit the Massachusetts Department of Health website. Additional information about COVID-19 is available from the Centers for Disease Control and Prevention.  


Updated March 19, 2020

Please note the new testing guidelines established to help keep our healthcare staff safe and preserve essential supplies, such as swabs and Personal Protective Equipment, so we can continue serving our community in the coming weeks. Thank you for your support during this critical time.

  • Most people with mild symptoms and those who have been exposed but do not have symptoms will not be tested in accordance with CDC and NH DPHS guidelines.
  • If you are not tested, your primary provider can advise on how to best manage your symptoms at home and prevent spreading the virus to others.
  • The Emergency Department should only be utilized in case of a life-threatening emergency, such as difficulty breathing. If you or someone you know is experiencing an emergency, dial 911.

If you are experiencing symptoms:

  • If you have life-threatening symptoms, such as difficulty breathing, please call 911. 
  • If you are experiencing common symptoms of COVID-19, such as fever or cough, please call your primary care provider for guidance. Call 2-1-1 if you do not have a primary care provider.
  • Your provider will instruct on how to get care without exposing other people to your illness. 
  • For your safety and the safety of others, please do not come to an Immediate Care location or Emergency Department unless you have been instructed to do so. Patients who come to Immediate Care or the Emergency Department will be instructed to wait in their cars and to call the facility to be triaged by phone.


Frequently Asked Questions

What is Southern New Hampshire Health/Elliot Health System doing about COVID-19?

SNHH and Elliot Health System have activated SolutionHealth Incident Command to coordinate our system-wide preparation and response to this virus. The multi-disciplinary team of leaders, including infectious disease experts, is collaborating with local, state and national agencies to ensure the safety and well-being of patients, visitors and staff across our system.  

What is Southern New Hampshire Health's COVID-19 visitor policy?

Out of an abundance of caution for our patients and staff, all visitors are prohibited from entering Southern New Hampshire Medical Center with limited exceptions.
  • Labor and Delivery: patients are currently allowed to have (1) support person accompany them throughout their stay. That support person must remain on the unit/in the patient's room at all times throughout the patient's stay.
  • Immediate Care: visitors are also prohibited from entering Southern New Hampshire Health Immediate Care locations. Exceptions will be made for (1) visitor to accompany a pediatric patient.
  • At all Southern New Hampshire Health locations, patients with disabilities who need assistance due to the specifics of their disability may have one designated support person with them. Specific needs may be due to altered mental status, intellectual or cognitive disability, communication barriers, or behavioral concerns. If a patient with a disability requires an accomodation that involves the presence of a family member, personal care assistant, or similar disability service provider who is knowledgable about the management of their care, to physically or emotionally assist them during their hospitalization, this will be allowed with proper infection prevention precautions. 

To help you plan your visit to the Southern New Hampshire Medical Center, please note the following:

  • You should enter through the Main entrance at 8 Prospect Street
  • Valet Parking will be available at the Main entrance (or you may park in the parking garage)
  • Please plan to wear a mask at all times, and to be screened when you enter.
  • The Medical Center is continuing to prohibit visitor access.
  • In the event you require someone to accompany you to your visit,  that individual must also be screened and will be required to wear a mask at all times when in the Medical Center.
  • Upon your arrival, you will be given directions as to where your procedure or test is scheduled. 
  •  Also, please note that our cafeteria is closed to visitors and our Lobby Coffee shop is open only for take-out.

What are the symptoms of COVID-19?

Symptoms of COVID-19 include fever, cough, and shortness of breath/difficulty breathing. If you have any of these symptoms and are concerned that they may be due to COVID-19, call your primary care provider. If you do not have one, call the NH COVID-19 Hotline at 2-1-1. 

How is COVID-19 transmitted?

The virus is thought to spread mainly from person-to-person, such as between people who are in close contact with one another (about six feet) and through respiratory droplets produced when an infected person coughs or sneezes.

What can be done to prevent the spread of COVID-19?

There is currently no vaccine to prevent COVID-19. The best way to prevent illness is to avoid being exposed to the virus.
Steps you can take to protect yourself include:

  • Clean your hands frequently, either for at least 20 seconds with soap and water, or using hand sanitizer that contains at least 60% alcohol.

  • Avoid touching your eyes, nose, and mouth with unwashed hands.

  • Cover your mouth and nose with a tissue or the inside of your elbow when you cough or sneeze, throw used tissues in the trash immediately, and clean wash your hands.

  • Abide by Governor Sununu's Stay at Home order to minimize the spread of the virus. 

  • When being in public is necessary, follow the CDC's social distancing guidelines by maintaing a distance of at least six feet between individuals, not gathering in groups, and staying out of crowded spaces. 
  • Clean and disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.

Additional Information