COVID-19 Updates

Review our Mask Policy:

The health of our patients and our care teams remain a top priority. While the Governor announced that New Hampshire's state of emergency expired June 11, 2021 masks will continue to be required to be worn across SolutionHealth. This includes all patients, visitors, providers, vendors, and staff alike at all locations. Thank you for your cooperation.

On October 15, 2021, the CDC released new guidance for fully vaccinated people outside of healthcare settings. The CDC recommends that fully vaccinated people:

  • Can participate in activities they did before the pandemic without wearing a mask or physically distancing, except where required by federal, state, local, tribal, or territorial laws, rules, and regulations, including local business and workplace guidance.
  • Wear a mask in public indoor settings in areas of substantial or high transmission even if fully vaccinated. 
  • Get tested after close contact with someone with suspected or confirmed COVID-19 to be tested 5-7 days after exposure, and to wear a mask in public indoor settings for 14 days or until they receive a negative test result.

Fully vaccinated people should get tested if experiencing COVID-19 symptoms.
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For the latest information on COVID-19 in New Hampshire, visit the New Hampshire Department of Health and Human Services website.

For the latest information on COVID-19 in Massachusetts, visit the Massachusetts Department of Health website.

Up to date information regarding COVID-19 symptoms, how to protect yourself, guidelines for testing and more can be found here.  

If you are experiencing symptoms:

  • If you have life-threatening symptoms, such as difficulty breathing, please call 911. 
  • If you are experiencing common symptoms of COVID-19, such as fever, chills, cough, difficulty breathing, body aches, or new loss of taste or smell, please call your primary care provider for guidance. Call 2-1-1 if you do not have a primary care provider.


Obtaining the COVID-19 Vaccine

The CDC recommends the Pfizer COVID-19 vaccine for children ages 5 and older. We encourage everyone eligible to get the COVID-19 vaccine. It is our best chance to bring an end to this terrible pandemic. For the latest information for patients across the SolutionHealth system, visit solutionhealth.org/covidvaccine.


Obtaining a COVID-19 Test at Southern: Updated November 18, 2021

COVID-19 testing is available to anyone regardless of whether they have symptoms.

  • Symptomatic patients can be tested at Immediate Care by calling to schedule an appointment or by contacting their Primary Care Provider’s office

  • Asymptomatic individuals needing testing due to travel, exposure, return to work/school, etc. can be tested at any of our Immediate Care locations. Please call to schedule an appointment.


Visitor Policy: Updated September 21, 2021

At this time, children under the age of 18 are not able to visit due to the significant increase in the community transmission of COVID-19 and visitation is prohibited if you have travelled internationally in the last 14 days. Exception: You are fully vaccinated against COVID-19. You must provide the vaccination documentation to be allowed to enter the facility.

Exceptions: 

  • BirthPlace: Up to two support persons/visitors for the duration of the patient’s stay, these visitors will remain the same for the duration of the patient’s stay.
  • Pediatrics/Special Care Nursery: Up to two parents or guardians for the duration of the patient’s stay
  • ED: One visitor for the duration of ED stay. Exception: pediatric patients may alternate parent/caregiver if absolutely needed.
  • Ambulatory practice office visits and Immediate Care visits: patients, who need emotional or physical support during their outpatient procedure/consult visit, may have one designated support person attend the appointment with them. Exceptions may be made for pediatric population. Proper precautions will be followed to contain the spread of infection.
  • Med/Surg Units: Up to two adult persons or caregivers (who will remain the same visitors for the duration of the patient’s stay) between the hours of 1-8pm
  • ICU: Up to two visitors per day between the hours of 1-8pm. Visits are at the discretion of the care team.
  • BHU: up to two adult visitors or caregivers (who will remain the same visitors for the duration of the patient’s stay)  between the hours of 6-8pm
  • Outpatient procedural areas: patients, who need emotional or physical support during their outpatient procedure/consult visit, may have one designated support person attend the appointment with them. Proper precautions will be followed to contain the spread of infection.
  • Pastoral Care: pastors or priests may visit COVID-negative patients for daily prayer support. They must be screened before entry into the hospital and must wear a mask the entire time they are in the building. They will wear eye protection and follow standard precautions when visiting with the patient.
  • Covid negative patients that are End- of- Life/ Palliative Care: (anticipated passing within the next 24-48 hours) will be allowed immediate family (spouse, children, and significant other) to have a visit in order to say goodbye. Timing of this visit is based on the patient and family wishes. Two family members may be allowed for an additional visit.  The family member(s) remains the same for the duration of visits
  • Visitation of Covid-positive patients is not allowed unless the patient is end of life (anticipated passing within the next 24 – 48 hours). 
    • The family will be offered virtual visit to communicate with the patient. 
    • If virtual visit is not possible, one visit is permitted.  The visitor(s) will be provided the attached End of Life letter indicating the need to self-quarantine for 14 days following the visit.
    • Any visitor who has been approved to see a COVID positive patient must meet the nurse at the entrance of the nursing unit.  The nurse will accompany the visitor(s) to the entrance of the patient room and assist them with properly donning and doffing PPE.
Please note, at all Southern New Hampshire Health locations, patients with disabilities who need assistance due to the specifics of their disability may have one (1) designated support person with them. Specific needs may be due to altered mental status, intellectual or cognitive disability, communication barriers, or behavioral concerns. If a patient with a disability requires an accommodation that involves the presence of a family member, personal care assistant, or similar disability service provider who is knowledgeable about the management of their care, to physically or emotionally assist them during their hospitalization, this will be allowed with proper infection prevention precautions. 
 
To help you plan your visit to the Southern New Hampshire Medical Center, please note the following:
  • You should enter through the Main entrance at 8 Prospect Street
  • Valet Parking will be available at the Main entrance (or you may park in the parking garage)
  • Please plan to wear a mask at all times, and to be screened when you enter
  • Upon your arrival, you will be given directions as to where your procedure or test is scheduled 
  • The Lobby Coffee Shop and cafeteria are open only to staff, first responders, and Birthplace support persons (with wristband)


Frequently Asked Questions

Will Southern New Hampshire Health follow up with close contacts to a confirmed COVID-19 case?
All confirmed cases of COVID-19 are reported to the Division of Public Health Services in Concord, NH. Public Health will follow up with cases and close contacts to provide instructions for quarantine and testing details if it’s necessary.

What is Southern New Hampshire Health doing to keep us safe from COVID-19?
Southern New Hampshire Health is prohibiting visitors out of an abundance of caution for patients and staff, with some exceptions.

While the Governor announced that the mask mandate expired April 16, 2021, all staff, patients, visitors, providers and vendors will still be required to wear facemasks at all locations.

What is Southern New Hampshire Medical Center’s visitor policy?
Out of an abundance of caution for our patients and staff, our visitation practices have been temporarily modified to limit potential COVID-19 exposure. This policy is subject to change based on infection trends. The most up-to-date visitor policy is listed on this page.

I’ve recovered from COVID-19 - How can I help?
The American Red Cross is looking for people who are fully recovered from COVID-19 to donate plasma to help current patients with serious or immediately life-threatening COVID-19 infections.

Click the link to learn how you can donate your plasma: Plasma Donations from Recovered COVID-19 Patients

How is COVID-19 transmitted?
The virus is thought to spread mainly from person-to-person through the respiratory droplets produced when an infected person coughs, sneezes, or talks. Spread of COVID-19 is more likely to occur when these infected droplets land in the mouths or noses of people who are in close contact with one another or possibly inhaled into the lungs. Close contact is within about six feet.

What can be done to prevent the spread of COVID-19?
The best way to prevent illness is to avoid being exposed to the virus. Steps you can take to protect yourself include:

  • Clean your hands frequently, either for at least 20 seconds with soap and water, or using hand sanitizer that contains at least 60% alcohol

  • Refrain from shaking hands

  • Avoid touching your eyes, nose, and mouth with unwashed hands

  • Cover your mouth and nose with a tissue or the inside of your elbow when you cough or sneeze, throw used tissues in the trash immediately, and clean wash your hands

  • Avoid prolonged close contact with people who are sick

  • Stay home if you are sick and practice social distancing if COVID-19 is spreading in your community

  • Wear a facemask or cloth face covering.

  • Clean and disinfect frequently touched surfaces daily—this includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks

How do I obtain a COVID-19 test?
Anyone in the state of New Hampshire can be tested for COVID-19, even people without symptoms.
 
If you are experiencing symptoms of COVID-19, call 603-577-CARE (2273) to schedule an appointment.

If do not have symptoms of COVID-19, call 603-402-2080 to schedule an appointment.


Additional Information: