At Southern New Hampshire Health, we want to make it easy for you to find and understand billing and insurance information.
We’ll bill your insurance company for the services we provided to you, including hospital stays, tests, procedures and doctor visits. In some cases, you may need to pay a bill.
Who should I call if I have a question about my bill?
For Southern New Hampshire Medical Center or Foundation Medical Partners billing questions:
Call 603-577-7800, weekdays between 8am - 6pm.
My insurance company didn’t pay my bill. Why?
Please call your insurance company. They can explain your medical bill to you. Depending on your health insurance plan, you may have to pay a deductible, co-pay, or co-insurance amount for some services and not for others.
If I receive a bill that I believe is in error, should I “file” it away and wait to receive a second bill?
No. You should call us immediately. Don’t wait to ask us a question about your bill.
We understand that medical costs are unexpected, and many patients need help covering the cost of their care. We can help you apply for financial assistance, or we can set you up on a payment plan. Southern New Hampshire Health is committed to providing charitable care to persons who have health care coverage needs. This includes persons that are uninsured, underinsured, are ineligible for governmental programs and are otherwise unable to pay for medically necessary care based on their individual financial situations.
Below is a summary of our Financial Assistance Policy. View the full policy in English or Spanish.
We are committed to providing necessary healthcare services to every patient, regardless of your ability to pay. We offer financial assistance if you:
The State of New Hampshire requires that even if you are uninsured, your fee for service cannot be more than the amount we generally receive from patients covered by insurance, including Medicare. Your first billing statement reflects this discount. We then apply any financial assistance you receive to these discounted balances.
You can use financial aid to pay charges at the Medical Center or from Foundation Medical Partners. However, the financial assistance program does not cover bills from any other providers such as North American Partners in Anesthesia (New Hampshire) or Pathology Specialists of New England.
Call Financial Counseling at 603-281-6630. Also, paper applications and a hard copy of our financial assistance policy are available at the cashier's office located near the main lobby at Southern New Hampshire Medical Center, 8 Prospect Street, Nashua, NH. The office is open Monday through Friday, from 8am - 4pm. You can apply in person or by mail.
Mail a request to this address or call this number if you would like an application and/or copy of our policy mailed to you.
Below are several options available to help you manage the cost of your care. Applicable Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) can help support these costs. We’re here to support you through the process. Our goal is to ensure that you receive the care you need in a way that works for your financial situation.
We understand that knowing the cost of your care upfront is important. We can provide an estimate of your charges based on the services you’ll receive during your visit.
Benefits:
How to request an estimate:
Leave a message on our estimates line at 603-577-7800, Press 3. Calls will be returned within 2 business days.
We offer interest-free payment plans that allow you to pay your medical bills in smaller, manageable monthly installments. Our team will work with you to create a plan that fits your budget.
Benefits:
How to Apply:
Depending on your income level and family size, you may qualify for Financial Assistance. This program helps reduce or cover the cost of care.
Eligibility Criteria:
How to Apply:
View Southern’s Financial Assistance Plain Language Summary
View a list of Southern NH providers that participate in our Financial Assistance Program
Our Prescription Assistance Program is a community benefit to help our uninsured or underinsured patients receive medications through pharmaceutical companies. Pharmaceutical companies supply some of the medications they produce at reduced or no cost to patients in need. The Prescription Assistance Program will work with you and your health care provider to help you obtain your medications through the pharmaceutical company programs.
Who is eligible?
How do I enroll in Prescription Assistance?
The Prescription Assistance packet is available for download in both English and Spanish.
This free service is available for adults of all ages.
Talk to your provider to determine if your medication is eligible, or check www.needymeds.org. Also, talk with your pharmacist for discount coupons or other low-cost programs.
No. Prescription Assistance can only help you receive medications prescribed for 90 days or longer. Talk to your provider about other options for receiving short-term medications.
You will be notified regarding the status of your application, or
Four to six weeks. Once you have completed and submitted all the necessary paperwork to Prescription Assistance, our coordinator forwards the application to your provider’s office for the written prescriptions. After the provider adds the prescription information, the application is then forwarded to the appropriate Pharmaceutical Company. If you meet the Pharmaceutical Company guidelines, you can expect to receive your prescription in four to six weeks.
In your provider’s office. The Pharmaceutical Company sends your medication directly to your provider’s office where you can pick it up.
No. Once you have completed your initial application with Prescription Assistance each application is good for one year.
Patients with Medicare coverage may have one Medicare Wellness visit per year at no cost with their primary care provider. For patients who are covered by commercial insurances, one yearly Preventative Care visit is covered at no cost.
These preventive and wellness appointments with your primary care provider allow us to monitor your health, provide valuable screenings, and ensure you’re on the right track to a healthy future.
Your health and wellbeing are always our top priorities, and we are dedicated to providing you with as much information as possible to make informed healthcare decisions. Thank you for entrusting us with your care.
To learn what your out-of-pocket costs are for diagnostic visits, please resource your insurance member card OR call your insurance member services line, the phone number is typically located on the back of your insurance card.
We want to ensure you receive the appropriate care for any new and chronic medical issues that go beyond routine preventive care. Please be aware that during your wellness or preventative care visit, if we review a chronic health issue or address a new medical issue that requires additional evaluation, a diagnostic office visit may be necessary. In such cases, your health insurance plan may apply a separate copayment, coinsurance, deductible, or out-of-pocket cost for an office visit.
Annual wellness and preventative visits look for illness before you have symptoms. It is not an office visit to treat new or continuing concerns such as headaches, high blood pressure, or back pain. Once a specific health issue becomes the topic of the visit, you may incur a diagnostic cost.
The charge will appear as a separate office visit on your bill.
If you prefer to only discuss preventative care as planned during your wellness or preventative care visit, you may schedule a separate appointment with your provider to discuss specific health concerns. However, the office visit charge and potential out of pocket cost would still apply with a separate appointment time.
Yes, regardless of the health system you visit for a Medicare Wellness visit or yearly Preventative Care appointment, the same charges can be incurred due to insurance coverage.
Always check with your insurance company before scheduling an appointment. We also offer programs for patients without health insurance. Southern New Hampshire Health accepts most major health plans. In addition, we participate in all health plans offered on the NH Marketplace (the Exchange) and the Small Business Health Options Program (SHOP).
You can visit healthcare.gov to learn more about the Marketplace or to sign up for health insurance. Our staff and volunteers can help you apply for health insurance through the Marketplace. Please call 603-577-7800 if you need assistance applying through the Marketplace.
Please contact your health insurance company to ensure we are participating providers with your health plan.
The following is a list of most insurance plans Southern New Hampshire Health accepts. Be sure to contact your insurance company directly with questions about your insurance coverage.
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