Billing and Insurance

At Southern New Hampshire Health, we want to make it easy for you to find and understand billing and insurance information. 

Billing 
We’ll bill your insurance company for the services we provided to you, including hospital stays, tests, procedures and doctor visits. In some cases, you may need to pay a bill. Read our frequently asked questions about billing to learn more

Health insurance 
We accept many forms of health insurance. Always check with your insurance company before scheduling an appointment. We also offer programs for patients without health insurance. Learn more about health insurance

Get help paying for care 
We understand that medical costs are unexpected, and many patients need help covering the cost of their care. We can help you apply for financial assistance, or we can set you up on a payment plan. Learn more about financial help.  

Understanding Possible Costs from an Annual Medicare Wellness Visit or Yearly Preventative Care Visit

Patients with Medicare coverage may have one Medicare Wellness visit per year at no cost with their primary care provider. For patients who are covered by commercial insurances, one yearly Preventative Care visit (physical) is covered at no cost.

These preventive and wellness appointments with your primary care provider allow us to monitor your health, provide valuable screenings, and ensure you’re on the right track to a healthy future.

What’s Covered in Your Free Annual Medicare Wellness Visit and Yearly Preventative Care Visit

  1. Comprehensive review of your medical history

  2. Health screenings (e.g., blood pressure, weight, review preventative care needs)

  3. Personalized wellness plan to address nutrition exercise, and preventive care

Diagnostic Needs May Result in a Separate Charge

We want to ensure you receive the appropriate care for any new and chronic medical issues that go beyond routine preventive care. Please be aware that during your wellness or preventative care visit, if we review a chronic health issue, or address a new medical issue that requires additional evaluation, a diagnostic office visit may be necessary. In such cases, your health insurance plan may apply a separate copayment, coinsurance, deductible, or out-of-pocket cost for an office visit.

Q. How will I know if my wellness or preventative visit becomes a diagnostic visit?

Annual wellness and preventative visits look for illness before you have symptoms. It is not an office visit to treat new or continuing concerns such as headaches, high blood pressure, or back pain. Once a specific health issue becomes the topic of the visit, you may incur a diagnostic cost.

Q. How will the diagnostic visit charge look on my bill?

The charge will appear as a separate office visit on your bill.

Q. What should I do if I have a specific health concern but don’t want to be charged extra from my wellness or preventative care visit?

If you prefer to only discuss preventative care as planned during your wellness or preventative care visit, you may schedule a separate appointment with your provider to discuss specific health concerns. However, the office visit charge and potential out of pocket cost would still apply with a separate appointment time.

Q. Is the extra diagnostic charge set up the same way at other healthcare organizations?

Yes, regardless of the health system you visit for a Medicare Wellness visit or yearly Preventative Care appointment, the same charges can be incurred due to insurance coverage.

Your health and wellbeing are always our top priorities, and we are dedicated to providing you with as much information as possible to make informed healthcare decisions. Thank you for entrusting us with your care.

To learn what your out-of-pocket costs are for diagnostic visits, please resource your insurance member card OR call your insurance member services line, the phone number is typically located on the back of your insurance card.