SNHH Upgrades Caregiver Communication with Voalte Smartphones

Voalte, the leader in healthcare communication technology, today announced that Southern New Hampshire Medical Center has upgraded to Voalte Platform™ for secure communication and alert notification via smartphones. The Nashua-based, 188-bed acute care facility is part of Southern New Hampshire Health, which is dedicated to providing advanced clinical expertise and high-quality care to the communities it serves using the latest medical treatments and technologies.
“The first change we noticed after implementing Voalte smartphones was a decrease in noise,” said Amy Staly RN, BSN, Director of Clinical Applications, Web and Data Services of Southern New Hampshire Health. “Overhead paging virtually stopped, with patients and staff commenting on the quieter environment, which we all know is so important for healing. We were also pleased to improve our response time to patient requests by removing the ‘middleman’ and having nurse calls go directly to the appropriate nurse’s smartphone.”
The health system replaced an aging phone system in its Medical-Surgical Units, Intensive Care Unit, Respiratory Therapy, the Birth Place, and the Neonatal Intensive Care Unit with Spectralink™ PIVOT:S smartphones running Voalte Platform. Nurses and the rest of the care team now collaborate via voice calls and secure text messages, and receive patient requests, bed exit alerts and other notifications directly on their smartphones via integration with Connexall™ middleware and the Rauland™ nurse call system.
“We are pleased to give our caregivers a robust, reliable communication solution from Voalte,” said Andrew Watt, MD, VP of ITS and Chief Information Officer for Southern New Hampshire Health. “Providing the best communication tools at the bedside enables our staff to provide the best possible patient care, and aligns with our strategic overall plan of continuing to enhance the clinician and patient experience.”
According to Adam McMullin, Chairman and CEO of Voalte, “Southern New Hampshire Medical Center is a great example of how hospitals can improve patient care by upgrading the way their care teams communicate and receive alerts. We’re pleased that they are reporting positive outcomes from using Voalte Platform.”

Posted: 1/10/2017