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Important Health and Safety Updates

COVID-19 Information

Masks are no longer required for visitors, non-infectious patients and staff. In September 2022, the CDC stated that healthcare facilities may choose not to require universal source control when the community level is low and community transmission is not high and maintains those level designations for two weeks or longer. We have met these criteria and decided to no longer require universal mask use within our healthcare settings.

Please note that we will continue to provide masks at our facilities, for all who need or want to wear them.

Thank you for your cooperation.

Southern New Hampshire Health has remained committed to caring for our community throughout the COVID-19 pandemic. This includes sharing important information about vaccines, boosters, testing, our visitor policy, and other safety measures you can take to keep yourself and your loved ones safe.

If you are experiencing symptoms of illness:

  • If you are experiencing any symptoms of illness, including COVID-19, stay home and call your primary care provider or call an Immediate Care center for an appointment.
  • Take an at-home COVID-19 test.
If you test positive for COVID-19:
  • If you have mild symptoms, such as a temperature under 100 degrees (102.4 for children ages 3 months and older), aches and pains, or mild cough: stay home and isolate.
  • If you have moderate symptoms, such as a high fever, significant coughing, or shortness of breath: call your primary care provider or call an Immediate Care center for an appointment.
  • If you have severe symptoms, like severe trouble breathing, persistent chest pain or pressure, new confusion or dizziness, or pale, gray, or blue-colored skin, lips, or nail beds: go to the Emergency Department or call 9-1-1.


COVID-19 Testing

COVID-19 testing is available to anyone regardless of whether they have symptoms.
  • At-home COVID-19 tests can be found at pharmacies and other retailers.
  • Symptomatic patients can be tested at Immediate Care by calling to schedule an appointment or by contacting their Primary Care Provider’s office. All four Immediate Care locations also offer COVID-19 Rapid Testing (results available within 15 minutes) and COVID-19 PCR Testing (results available in 24-48 hours) for symptomatic patients.
  • Asymptomatic individuals needing testing due to travel, exposure, return to work/school, etc. can be tested at any of our Immediate Care locations. Please call to schedule an appointment. 
 

Obtaining the COVID-19 Vaccine

The CDC recommends COVID-19 primary series vaccines for everyone ages 6 months and older, and COVID-19 boosters for everyone ages 5 years and older.

The CDC also recommends additional doses of the COVID-19 vaccine for individuals ages 5+ who are moderately or severely immunocompromised.
 


How do I get the vaccine?

  • All qualifying New Hampshire residents can schedule a vaccination appointment by clicking this link: Find COVID-19 Vaccines.
  • Patients with a Southern New Hampshire Health/Foundation Medical Partners primary care provider should use the link above or call their provider’s office to schedule an appointment.
  • Foundation Medical Partners’ pediatric practices now offer the Pfizer COVID-19 vaccine to patients 6 months and older. Call your child’s primary care office to schedule a COVID-19 vaccination appointment.


Taking Measures to Make Care Safe

Southern New Hampshire Health, a member of SolutionHealth, is committed to providing the safest possible environment for our patients, visitors, and staff.

If you are experiencing symptoms of illness or have been diagnosed with COVID-19 in the past 5 days, please notify your provider’s office before coming to one of our facilities. Visitors should refrain from visiting if they are COVID positive or experiencing symptoms. Symptoms of COVID include new or worsening fever, cough, sore throat, runny nose/nasal congestion, shortness of breath, muscle aches, new loss of smell or taste, nausea or vomiting or diarrhea.

Hand Hygiene: Our staff continue practicing good hand hygiene and we ask our patients and visitors to do the same. 

Telehealth & Virtual Care: Many providers are offering virtual visits. Visit our Provider Access page for the most up to date details.

Cleaning: We continue to enhance our cleaning and disinfecting protocols, with additional safeguards to protect against the virus.

  • Waiting rooms and high-touch surfaces are sanitized throughout the day. Disinfecting wipes are also available for your use in many waiting areas should you choose to use them.
  • Inpatient rooms, emergency rooms, exam rooms, and ORs are thoroughly cleaned and disinfected between patients, using CDC-approved methods.

We are here for you!
If you have questions or concerns before your appointment, please contact your provider. They will provide you with all the information needed to properly prepare for and feel comfortable with the appointment process.


Visitor Policy: Effective July 2023

At Southern New Hampshire Medical Center, our priority is to provide quality care and a healing environment for all our patients. Family members and visitors as identified by you, our patient, are welcome during your stay with us. We understand that your family members and visitors provide support, comfort, and important information throughout your hospital stay. Our Visitation Guidelines are designed to assure all our patients with a care environment supportive of patient healing.

Family members and visitors are encouraged to visit during day and early evening hours to promote patient healing and rest. Anyone visiting after 8:00PM will be asked to check in with Security prior to visiting.

Family members and visitors are expected to:

  • Treat and communicate respectfully with all members of the care team, other patients, families, and visitors.
  • Wash hands to help reduce the spread of germs.
  • Respect the privacy of other patients and families
  • Participate in the plan of care and to ask questions to promote understanding.
  • Support a quiet and healing environment by speaking softly, minimizing noise and disruptions.
Visitation Guidelines:
  1. To help patients recover and not overly tire patients, visits should be brief, quiet, and pleasant.
  2. Children visitors must be supervised by a responsible adult, other than the patient, at all times.
  3. Special considerations that determine the amount of time family and visitors spend with patients may include:
    1. Clinical and emotional needs of the patient. Having family or visitors present must not put the patient at risk or bring the patient harm.
    2. Family member’s or visitor’s inability to meet hospital infection control policies.
    3. The need to maintain a sterile environment during bedside procedures.
    4. Visitor limitations as requested by the patient.
    5. Space limitations in patient rooms.
    6. Patient, family, visitor or employee safety issues.
  4. When appropriate, a member of the clinical care team may also discuss the risk of caregiver fatigue with family.
Note: There may be unique and extenuating circumstances that require compassionate exceptions or reasonable restrictions to these guidelines. The health care team, using professional judgment and in collaboration with the patient or the patient’s designated representative, will consider the unique family circumstances and patient needs when applying these guidelines.
Please call our main line at 603-577-2000 for more information. 
To help you plan your visit to the Southern New Hampshire Medical Center, please note the following:
  • You should enter through the Main entrance at 8 Prospect Street
  • Valet Parking will be available at the Main entrance (or you may park in the parking garage)
  • Upon your arrival, if you are a patient with a scheduled exam you will be given directions as to where your procedure or test is scheduled 
Trusted Sources of COVID-19 Information