COVID-19 Updates

Southern New Hampshire Health has remained committed to caring for our community throughout the COVID-19 pandemic. This includes sharing important information about vaccines, boosters, testing, our visitor policy, and other safety measures you can take to keep yourself and your loved ones safe.
 

If you are experiencing COVID-19 symptoms:

  • If you are experiencing any symptoms of COVID-19, take an at-home COVID-19 test or visit Immediate Care..
If you test positive for COVID-19:
  • If you have mild symptoms, such as a temperature under 100 degrees (102.4 for children ages 3 months and older), aches and pains, or mild cough: stay home and isolate.
  • If you have moderate symptoms, such as a high fever, significant coughing, or shortness of breath: call your primary care provider or call an Immediate Care center for an appointment.
  • If you have severe symptoms, like severe trouble breathing, persistent chest pain or pressure, new confusion or dizziness, or pale, gray, or blue-colored skin, lips, or nail beds: go to the Emergency Department or call 9-1-1.
 

A Note About Masking

Please note that masks are still required in all Southern New Hampshire Health facilities.
 
The CDC recently changed their COVID-19 guidance to state that healthcare facilities may opt to not require masks during times when community transmission is not high. Currently, community transmission of COVID-19 is HIGH throughout New Hampshire.
 
In addition to the CDC changes, under the regulations of Centers for Medicare and Medicaid Services (CMS), SNHH is mandated to require patients, visitors, volunteers, and employees to wear face masks when in our facilities.
 
As a health system, our duty is to protect the health and well-being of every person who comes through our doors, many of whom are at a high risk of severe illness should they get COVID-19. We appreciate your assistance as we continue to follow CMS guidelines by requiring universal masking for patients, visitors, volunteers, and employees when in our facilities. Thank you for your cooperation.
 

COVID-19 Testing

COVID-19 testing is available to anyone regardless of whether they have symptoms.
  • At-home COVID-19 tests can be found at pharmacies and other retailers.
  • Symptomatic patients can be tested at Immediate Care by calling to schedule an appointment or by contacting their Primary Care Provider’s office. All four Immediate Care locations also offer COVID-19 Rapid Testing (results available within 15 minutes) and COVID-19 PCR Testing (results available in 24-48 hours) for symptomatic patients.
  • Asymptomatic individuals needing testing due to travel, exposure, return to work/school, etc. can be tested at any of our Immediate Care locations. Please call to schedule an appointment. 
 

Obtaining the COVID-19 Vaccine

The CDC recommends COVID-19 primary series vaccines for everyone ages 6 months and older, and COVID-19 boosters for everyone ages 5 years and older.

The CDC also recommends additional doses of the COVID-19 vaccine for individuals ages 5+ who are moderately or severely immunocompromised.
 


How do I get the vaccine?

  • All qualifying New Hampshire residents can schedule a vaccination appointment by clicking this link: Find COVID-19 Vaccines.
  • Patients with a Southern New Hampshire Health/Foundation Medical Partners primary care provider should use the link above or call their provider’s office to schedule an appointment.
  • Foundation Medical Partners’ pediatric practices now offer the Pfizer COVID-19 vaccine to patients 6 months and older. Call your child’s primary care office to schedule a COVID-19 vaccination appointment.


Taking Measures to Make Care Safe

Southern New Hampshire Health, a member of SolutionHealth, is committed to providing the safest possible environment for our patients, visitors, and staff.

If you have been diagnosed with COVID-19 in the past 14 days or are experiencing symptoms of COVID-19, please notify your provider’s office before coming to one of our facilities. Visitors should refrain from visiting if they are COVID positive or experiencing symptoms. Symptoms of COVID include new or worsening fever, cough, sore throat, runny nose/nasal congestion, shortness of breath, muscle aches, new loss of smell or taste, nausea or vomiting or diarrhea.

Masking: Masks are required for everyone at our facilities regardless of vaccination status.

Hand Hygiene: Our staff continue practicing good hand hygiene and we ask our patients and visitors to do the same.

Social Distancing: We ask everyone to practice good physical distancing between yourself and others. In many cases, we have re-arranged our physical spaces to help ensure everyone can maintain their distance from others.  

Telehealth & Virtual Care: Many providers are offering virtual visits. Visit our Provider Access page for the most up to date details.

Cleaning: We continue to enhance our cleaning and disinfecting protocols, with additional safeguards to protect against the virus.

  • Waiting rooms and high-touch surfaces are sanitized throughout the day. Disinfecting wipes are also available for your use in many waiting areas should you choose to use them.
  • Inpatient rooms, emergency rooms, exam rooms, and ORs are thoroughly cleaned and disinfected between patients, using CDC-approved methods.

We are here for you!
If you have questions or concerns before your appointment, please contact your provider. They will provide you with all the information needed to properly prepare for and feel comfortable with the appointment process.
 


Visitor Policy: Effective September 2022

At this time, children under the age of 5 are not able to visit due to the significant increase in the community transmission of COVID-19 and visitation is prohibited if you have travelled internationally in the last 14 days. Exception: You are fully vaccinated against COVID-19. You must provide the vaccination documentation to be allowed to enter the facility.
 
Exceptions: ‚Äč

  • BirthPlace: Up to two support person/visitors during active labor. Once delivery is complete, up to three visitors are allowed for the remainder of the patient’s stay. 
  • Pediatrics/Special Care Nursery: Up to two parents or guardians for the duration of the patient’s stay. Children who are visiting should be siblings in the family. 
  • Emergency Department: Up to two visitors for the duration of the ED stay.
  • Med/Surg Units: Up to two visitors per day between the hours of 12pm-8pm.
  • ICU: Up to two adult support person/caregiver per day between the hours of 12pm-8pm. Visits are at the discretion of the care team.
  • BHU: Up to two adult support persons between the hours of 6-8pm.
  • Ambulatory practice office visits and Immediate Care visits: patients, who need emotional or physical support during their outpatient procedure/consult visit, may have up to two designated support persons attend the appointment with them. Exceptions may be made for pediatric population. Proper precautions will be followed to contain the spread of infection.
  • Outpatient procedural areas: patients, who need emotional or physical support during their outpatient procedure/consult visit, may have up to two designated support person attend the appointment with them. Proper precautions will be followed to contain the spread of infection.
  • Pastoral Care: pastors or priests may visit COVID-negative patients for daily prayer support. They must be screened before entry into the hospital and must wear a mask the entire time they are in the building. They will wear eye protection and follow standard precautions when visiting with the patient.
  • Covid negative patients that are End- of- Life/ Palliative Care: (anticipated passing within the next 24-48 hours) will be allowed immediate family (spouse, children, and significant other) to have a visit in order to say goodbye. Timing of this visit is based on the patient and family wishes.
  • Visitation of Covid-positive patients is not allowed unless the patient is end of life (anticipated passing within the next 24 – 48 hours).
    • The family will be offered virtual visit to communicate with the patient.
    • If virtual visit is not possible, one visit is permitted.  The visitor(s) will be provided the attached End of Life letter indicating the need to self-quarantine for 14 days following the visit.
    • Any visitor who has been approved to see a COVID positive patient must meet the nurse at the entrance of the nursing unit.  The nurse will accompany the visitor(s) to the entrance of the patient room and assist them with properly donning and doffing PPE.

Please note, at all Southern New Hampshire Health locations, patients with disabilities who need assistance due to the specifics of their disability may have up to two designated support person with them. Specific needs may be due to altered mental status, intellectual or cognitive disability, communication barriers, or behavioral concerns. If a patient with a disability requires an accommodation that involves the presence of a family member, personal care assistant, or similar disability service provider who is knowledgeable about the management of their care, to physically or emotionally assist them during their hospitalization, this will be allowed with proper infection prevention precautions.

To help you plan your visit to the Southern New Hampshire Medical Center, please note the following:
  • You should enter through the Main entrance at 8 Prospect Street
  • Valet Parking will be available at the Main entrance (or you may park in the parking garage)
  • Please plan to wear a mask at all times, and to be screened when you enter
  • Upon your arrival, you will be given directions as to where your procedure or test is scheduled 
Trusted Sources of COVID-19 Information