Important Health and Safety Updates

COVID-19 Information

Masks are no longer required for visitors, non-infectious patients and vaccinated staff. In September 2022, the CDC stated that healthcare facilities may choose not to require universal source control when the community level is low and community transmission is not high and maintains those level designations for two weeks or longer. We have met these criteria and decided to no longer require universal mask use within our healthcare settings.

Please note that we will continue to provide masks at our facilities, for all who need or want to wear them.

Thank you for your cooperation.

Southern New Hampshire Health has remained committed to caring for our community throughout the COVID-19 pandemic. This includes sharing important information about vaccines, boosters, testing, our visitor policy, and other safety measures you can take to keep yourself and your loved ones safe.

If you are experiencing symptoms of illness:

  • If you are experiencing any symptoms of illness, including COVID-19, stay home and call your primary care provider or call an Immediate Care center for an appointment.
  • Take an at-home COVID-19 test.
If you test positive for COVID-19:
  • If you have mild symptoms, such as a temperature under 100 degrees (102.4 for children ages 3 months and older), aches and pains, or mild cough: stay home and isolate.
  • If you have moderate symptoms, such as a high fever, significant coughing, or shortness of breath: call your primary care provider or call an Immediate Care center for an appointment.
  • If you have severe symptoms, like severe trouble breathing, persistent chest pain or pressure, new confusion or dizziness, or pale, gray, or blue-colored skin, lips, or nail beds: go to the Emergency Department or call 9-1-1.

COVID-19 Testing

COVID-19 testing is available to anyone regardless of whether they have symptoms.
  • At-home COVID-19 tests can be found at pharmacies and other retailers.
  • Symptomatic patients can be tested at Immediate Care by calling to schedule an appointment or by contacting their Primary Care Provider’s office. All four Immediate Care locations also offer COVID-19 Rapid Testing (results available within 15 minutes) and COVID-19 PCR Testing (results available in 24-48 hours) for symptomatic patients.
  • Asymptomatic individuals needing testing due to travel, exposure, return to work/school, etc. can be tested at any of our Immediate Care locations. Please call to schedule an appointment. 

Obtaining the COVID-19 Vaccine

The CDC recommends COVID-19 primary series vaccines for everyone ages 6 months and older, and COVID-19 boosters for everyone ages 5 years and older.

The CDC also recommends additional doses of the COVID-19 vaccine for individuals ages 5+ who are moderately or severely immunocompromised.

How do I get the vaccine?

  • All qualifying New Hampshire residents can schedule a vaccination appointment by clicking this link: Find COVID-19 Vaccines.
  • Patients with a Southern New Hampshire Health/Foundation Medical Partners primary care provider should use the link above or call their provider’s office to schedule an appointment.
  • Foundation Medical Partners’ pediatric practices now offer the Pfizer COVID-19 vaccine to patients 6 months and older. Call your child’s primary care office to schedule a COVID-19 vaccination appointment.

Taking Measures to Make Care Safe

Southern New Hampshire Health, a member of SolutionHealth, is committed to providing the safest possible environment for our patients, visitors, and staff.

If you are experiencing symptoms of illness or have been diagnosed with COVID-19 in the past 5 days, please notify your provider’s office before coming to one of our facilities. Visitors should refrain from visiting if they are COVID positive or experiencing symptoms. Symptoms of COVID include new or worsening fever, cough, sore throat, runny nose/nasal congestion, shortness of breath, muscle aches, new loss of smell or taste, nausea or vomiting or diarrhea.

Hand Hygiene: Our staff continue practicing good hand hygiene and we ask our patients and visitors to do the same. 

Telehealth & Virtual Care: Many providers are offering virtual visits. Visit our Provider Access page for the most up to date details.

Cleaning: We continue to enhance our cleaning and disinfecting protocols, with additional safeguards to protect against the virus.

  • Waiting rooms and high-touch surfaces are sanitized throughout the day. Disinfecting wipes are also available for your use in many waiting areas should you choose to use them.
  • Inpatient rooms, emergency rooms, exam rooms, and ORs are thoroughly cleaned and disinfected between patients, using CDC-approved methods.

We are here for you!
If you have questions or concerns before your appointment, please contact your provider. They will provide you with all the information needed to properly prepare for and feel comfortable with the appointment process.

Visitor Policy: Effective December 2022

General hours for visitation are 12pm – 8pm. The ICU visitor hours are 10am – 8pm. Hours and visitation requirements vary based on unit/practice. Please call our main line at 603-577-2000 for more information. 

To help you plan your visit to the Southern New Hampshire Medical Center, please note the following:
  • You should enter through the Main entrance at 8 Prospect Street
  • Valet Parking will be available at the Main entrance (or you may park in the parking garage)
  • Upon your arrival, you will be given directions as to where your procedure or test is scheduled 
Trusted Sources of COVID-19 Information